FLAME Forward with Dilaab Digitals
Our 5-Step FLAME Framework guides every stage of our hiring process. From finding the best talent to empowering our virtual assistants and clients with resources and support, we follow these five steps to ensure quality service every time.
Find
Leverage
Align
Match
Empower
Find
Build a Ready Pool of Top Talent
To make sure we’re prepared to support new clients quickly, we start by proactively seeking top virtual assistants through our intensive recruitment process. This approach allows us to keep a talent pool filled with skilled professionals ready to support you when you need them.
Application Form
Applicants complete a form in our Recruitment Portal.
Skill Assessment
Each candidate completes a detailed skill assessment, allowing us to understand their strengths and abilities.
Panel Interview
Selected applicants go through a panel interview to assess personality, skills, and culture fit.
Talent Pool Screening
Our team thoroughly vets each applicant’s skills, technology knowledge, work history, and availability.
Leverage
Train and Equip Talent for Success
Our virtual assistants receive multiple levels of training before and after they’re matched with a client. This ensures they’re well-prepared from day one and continue developing their skills. Our training process includes:
Orientation
Shortlisted candidates attend a pre-boarding orientation where we introduce our culture and processes.
Mandatory Training
Before any client work, every VA completes a training program tailored to client needs, tools, and workflows. Our VA Career Accelerator program covers both synchronous workshops and asynchronous learning sessions to ensure each VA brings value to your business from the start.
Upskilling Sessions
Once matched, VAs receive continuous training in specialized areas, so they stay up-to-date and can serve clients even better as needs evolve.
Align
Understand Your Unique Needs
Our Client Success team hops on a Discovery Call with you and thereafter do a Needs Assessment. Both are essential to understanding exactly what you’re looking for. Our Client Success team will ask about:
✓ Roles and Responsibilities:
What tasks you need help with and the experience required.
✓ Skills and Experience:
Specific skills or experience your VA should have.
✓ Hours and Availability:
When you need your VA to be online.
✓ Technical Requirements:
Any specific software or tools they should know.
✓ Personality Fit:
Preferences that would align well with your company culture.
With these insights, we can match you with a VA who’s a perfect fit for your unique requirements.
Match
Connect You with the Right VA
Once you’ve filled out the Needs Assessment Form, our People & HR team will carefully select a virtual assistant from our existing pool who best fits your needs.
During the internal vetting process, we filter through our shortlisted candidates to cover skill proficiencies, technology, work history, and time availability.
If our pool is exhausted, we’ll tap into our extended network to find a great match. You’ll receive a vetted recommendation, ready to start working with you right away.
Empower
Support Clients and VAs for Ongoing Success
Once you’ve filled out the Needs Assessment Form, our People & HR team will carefully select a virtual assistant from our existing pool who best fits your needs.
During the internal vetting process, we filter through our shortlisted candidates to cover skill proficiencies, technology, work history, and time availability.
If our pool is exhausted, we’ll tap into our extended network to find a great match. You’ll receive a vetted recommendation, ready to start working with you right away.
Client Resource Hub
Access templates, tools, checklists, guides, and more to streamline your experience.
VA Support & Benefits
We provide our VAs with mentorship, ongoing training, free mental health services, and other benefits, so they’re motivated and ready to deliver their best work.
Client Success Touchpoint Calls
Our team regularly checks in to ensure a positive experience, answer any questions, and address new needs.
Hire a Virtual Assistant
For over 3 years, Dilaab Digitals has been recruiting, training, and managing virtual assistants in Cebu. Our recruitment process, guided by our FLAME framework, guarantees that you get a virtual assistant who cares about your business as much as you do.
When you work with us, you’re choosing a team dedicated to quality, care, and lasting results. If your business is ready to achieve fiery results, book a Discovery Call with us today so we can find you a Trailblazer!
Our Hiring Process
Our Proven-and-Tested Recruitment Framework
At Dilaab Digitals, we believe in bringing the best talent to our clients. With our unique FLAME Framework, we’ve helped over 200 businesses worldwide succeed by matching them with highly skilled virtual assistants (VAs) who are trained, aligned, and empowered to deliver top-notch results. Our approach is proven, efficient, and focused on long-term success for both our clients and our virtual assistants.
