Empowering Resilience Expert Tia Banks: How two Dilaab's VA Support Transformed Her Business Operations

Tia Banks

Career: Resilience Expert, Motivational Speaker & Mountain Climber

Virtual Assistants: Analie Rose Derequito, Eva Marie Alcansado

Tia Banks is a resilience expert, mountain climber, and small business owner dedicated to helping students and educators overcome challenges and build resilience.

With her growing responsibilities, Tia found it increasingly difficult to manage the operational side of her business while continuing to impact lives positively.

The Challenge

Before reaching out to Dilaab Digitals, Tia was overwhelmed by various administrative and operational tasks, including:

• Lead Generation:

  Struggling to maintain consistent outreach efforts.

• Project Management:

  Managing multiple projects simultaneously without a streamlined process.

• CRM Management:

  Keeping customer relationships organized and up-to-date was time-consuming and inefficient.
  

Tia needed reliable support to help her manage these crucial business operations and free up her time to focus on her mission.

Our Approach

Dilaab Digitals assessed Tia’s specific pain points and goals through a detailed consultation. Understanding her brand and mission, we matched her with two highly skilled Virtual Assistants (VAs) who aligned with her business values and operational needs. We prioritized providing hands-on support and a seamless onboarding process to ensure immediate productivity.

Training Tia’s Virtual Assistants:

Analie and Eva quickly integrated into Tia’s operations, taking on essential tasks, including:

• Lead Generation: 

  Streamlining and managing outreach efforts to connect with potential clients and partners.

• Project Coordination: 

  Organizing and tracking project timelines and deliverables to ensure seamless execution.

• CRM Management: Keeping Tia’s customer relationship systems organized and up-to-date for better engagement and client retention.
  

Both VAs received ongoing guidance from Dilaab Digitals to continuously improve their performance and adapt to Tia’s evolving business needs.

The Results

The collaboration with Dilaab Digitals transformed Tia’s business operations:

• Increased Efficiency: 

  With the VAs handling lead generation, project management, and CRM updates, Tia could focus on her core mission.

• Time and Cost Savings: 

  Delegating administrative tasks freed up Tia’s time and reduced operational stress.

  
  

• Stronger Team Dynamics: 

  Tia’s relationship with her VAs evolved into a trusted partnership, where they became invaluable team members dedicated to her success.

Conclusions

Tia Banks' partnership with Dilaab Digitals has been a game-changer, allowing her to focus on what she does best—helping students and educators and making a meaningful impact. Her experience highlights the value of having dedicated and well-trained Virtual Assistants who genuinely care about the success of their client’s mission. Tia’s journey exemplifies how the right support can lead to both business growth and personal fulfillment.

Conclusions

Tia’s experience with Dilaab Digitals exceeded her expectations.

They totally understood the assignment. I’m telling you, they gave me customer service on steroids, and they connected me with the right VAs who truly understood our brand and mission. My virtual assistants—they’re stuck with me for life. We are a team.